Returns & Refunds Policy

We want you to love your NovaBlu bag. If for any reason you’re not satisfied, we offer a 30‑day money‑back guarantee.

Returns Eligibility

• Returns must be requested within 30 days of delivery

• Items must be unused, in original condition, and in original packaging

How to Start a Return Email us at shophelpblu@gmail.com with your order number and reason for return. Our team will guide you through the process.

Refunds Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.